Returns / Exchanges

Here at Jasper Keys we understand that sometimes sh*t happens, and we’re here to work with you to resolve any order discrepancies. 

We take the time to inspect all returned items when they reach our processing facility to identify potential defects or discrepancies. If your returned item was a result of a Jasper Keys error or defective product, we are happy to replace the item with no additional cost to you, our loyal customer. Please note, if returned items have been opened or show signs of wear, we will not be responsible for a refund or shipping charges as the item is no longer in good condition. 

• Jasper Keys accepts all returns/exchanges within 30 days of original sale with proof of purchase and original packaging. The customer will be responsible for covering the return shipping costs and shipment fees for each delivery attempt. 

• Exchanges are made within 14 days from when we receive the returned package. The customer will be responsible for covering the return shipping costs and shipment fees for each delivery attempt. 

• Gift cards, shoes, jewelry and sale items are ineligible for refund or exchange because they are made to order. Due to hygiene concerns, all underwear and bodysuit sales are also final. 

• MISSING ITEMS -Don’t forget to select Route during checkout to track your package in real time! In the event that an item has gone missing or has not arrived, please first contact the US Postal Service to determine it’s status. If they do not address your concerns then please contact info@jasperkeys.com as a second step in resolving your discrepancy.

• UNDELIVERABLE - If a customer has more than one shipping interruption (i.e. undeliverable mail, unsuccessful mail forwarding, etc.) we have to work with USPS to resolve the issue and the customer will be responsible for covering the return shipping costs and shipment fees for each delivery attempt.

• REFUNDS - If you haven’t received your refund, check your bank account for refund posting and then contact your credit card company. We recommend contacting your bank to verify that there are no pending transactions awaiting deposit into your account. If you find that your refund issue is still unresolved please contact us at info@jasperkeys.com. 

GIFT ITEM RETURNS - If an item was annotated as a gift and does not fit, then it may be exchanged for a different size. Shipping is covered by the customer and the returned item must be received by our facility prior to replacement.