Returns / Exchanges
At Jasper Keys, we understand that sometimes sh*t happens. If there’s an issue with your order, we’ll do our best to make it right.
We accept returns and exchanges within 30 days of the original purchase date with proof of purchase and original packaging. Items must be unused and in good condition.
If your item arrived damaged, defective, or there was an error on our end, we’re happy to replace it at no additional cost.
Return Conditions
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- Items must be unworn, unused, and in original condition
- Returns showing signs of wear or use may be denied
Exchanges
Once your return is received and inspected, exchanges are typically processed within 14 days.
Customers are responsible for return shipping costs and any additional shipping charges associated with exchanges.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Sale items
- Gift cards
- Jewelry
- Underwear
- Bodysuits
Missing or Undeliverable Packages
If your package appears to be missing or delayed, please contact USPS first to check the shipment status.
If the issue remains unresolved, contact us at info@jasperkeys.com and we’ll help however we can.
Customers are responsible for any additional shipping charges related to undeliverable packages, incorrect addresses, or failed delivery attempts.
Refunds
Refunds are issued back to the original payment method once the returned item has been received and approved.
Please allow time for your bank or credit card provider to process the refund.
Gift Returns
Gift items may be exchanged for a different size if returned in unused condition with original packaging. Customers are responsible for return shipping costs.
